August 6, 2019
The Colony, Texas
The Association of Support Professionals, LLC (ASP) has announced this year’s winners of an
annual competition for the Ten Best Support Websites
Al Hahn, Executive Director of ASP said, “This competition has evolved considerably since we started it over 20 years ago. This year we made significant changes to our scoring as the technology and importance of self-service websites had been changing very rapidly in the last few years. User experience is now a paramount issue.”
Each site is scored by five independent judges in 25 different areas. The judges are vetted for relevant expertise and for no conflict of interest with that site. Every contestant receives a confidential site report with average scores in all 25 categories along with judges’ comments and recommendations for improving the site. In a few weeks, reports on the overall competition, overall average scores in all 25 categories, trends, benchmarks and winner’s profiles will be published. They are available to all ASP members and are available for purchase by non-members.
There are three groups of companies by total corporate revenues in order for them to be judged against competitors with similar resources. Small companies are those with revenues under $100 million. Medium sized companies are those with revenues between $100 million and $999 million. Large companies are those with revenues of $1 billion and more. ASP does not publish rankings within the Top Ten. This year’s winners are listed below in.
Medium Sized Companies