2019 Judges

MaryBeth Alexander
KnowledgeOwl

Oliver Allabauer
Tricentis

Arnfinn Austerfjord
KCS Academy

James Ayscue
NetApp

Peter Case
PTC

Veronika Cormier
Teradyne

Laura Cunningham
NetApp

Amy Dotson
Sage

John Goodson
IBM

Allan Grohe
Arris

Ludwig Heil
Polycom

Phillip Horvath
Merchant Partners

Dave Jobling
Tableau

Beth Karos
IBM

Meena Kattakonda
PTC

David Kay
DB Kay & Associates

Brent Kellog
ComAround

Christina Luna
JDA Software

Jennifer Macintosh
Coveo

Lala Mamedov
The Support Strategy

Pierre Maranichi
PTC

Bill Orlando
IBM

Tim Ozirsky
Kronos

Farhad Patel
Huawei

Gary Piwowarczyk
Cognizant

Mary Pradier
Keysight

Kelly Romer
Veritas

Lily Ryzebol
IBM

Nitin Shingne
Nitin Shingne

Carli Sichler
National Instruments

Benjamin Solero
Cisco

Lisa Speaker
Lisa Speaker

Tom Sweeny
ServiceXRG

Francoise Tourniaire
FT Works

Georgi Tunev
Former Support Director Telerik/Progress

Fred Van Bennekom
Great Brook Consulting

At Cisco we've entered ASP's "Top Ten" for years for both the reality check and the visability

Chris Vejan, Digital Support Comres Lead

The Association of Support Professionals Top 10 Support Sites Award is immensely valuable for Jive. Not only does it provide recognition for our online support solution, it also gives reliable insight and feed back from industry experts that we implement to be even better the following year.

Kevin Williams, Jive Software

The Association of Support Professionals Top 10 Support Web Sites was a great process for our team to work through. Along with being a great opportunity to showcase the work of the many teams that contribute to our online support experience, the submission process itself helped in along some very well defined dimensions, where we stood among our peers. The breakdown of feedback across those dimensions then helped us identify and prioritize improvements that would most benefit our customers. I highly recommend the submission process as a means to help your top opportunities and feed your overall roadmap.

Matt Phillips, Symantec

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The Red Hat Customer Portal being named one of the 10 Best Web Support Sites for six years in a row is a humbling experience, and feedback we receive from the judges each year shows there is always room for further improvement. These insights from judges assist us in planning our development and strategy to better engage our customers and stay competitive in the industry year after year.

James Moran, Red Hat Customer Portal Director