An Invitation from The Association of Support Professionals

Dear Colleague,

Would you spend $700-$1,100 to get a really objective benchmarking analysis of your Web support site?

If so, let me offer a suggestion: Consider entering our annual “Ten Best Web Support Sites” competition.

Naturally, the focus of the competition is on the ten top-ranked sites. But many companies enter even though they know they’re unlikely to end up in the “top ten.”

The reason: Everyone who enters gets back a detailed, customized profile (see example below) of how their site scored in 25 separate performance categories. And the report also shows how these 25 scores compare against averages for companies their size and for all the other entries–precise benchmarks you otherwise couldn’t buy at any price.

And the scores you get back aren’t just one person’s anecdotal opinion. Every site gets reviewed by at least five independent analysts, using a scoring system that’s been fine-tuned over the past twenty years. If there’s an industry-wide yardstick for excellent Web support, this is it, hands down.

The report you get will show how your site compares against your peers in a wide range of areas–usability, design, navigation, knowledgebase and search implementation, interactive features (forums, e-mail, chat, etc.), the quality of customer experience, technology, use of metrics, and much more. You’ll see where your site is delivering state-of-the-art self-service, and where you need to catch up to the competition.

We also take company size into account in analyzing your performance. Small (under $100 million), Medium ($100 – $999 million), and large ( $1 billion plus) companies in sales are benchmarked against their peers.

Not a bad deal for an entry fee of just $700 for a small company, $900 for a medium sized company, and $1,100 for a large company.

Think about the value of this kind of independent, objective assessment the next time you’re lobbying for budget dollars for a site upgrade. Or looking for recognition for a job well done. As the folks from MasterCard might say: “Priceless.”

If you’re curious about how the “best sites” process works, just look through the Awards links in the navigation box at the top.

You’ll find a copy of the scoring system, an FAQ, and an entry form. And if our Web site leaves you with any nagging questions, drop me a note and I’ll try to help.

I look forward to seeing your entry!

Al Hahn
Executive Director
Association of Support Professionals
500 Rincon De Romos SE
Rio Rancho, NM 87124

Phone: 505-209-2426

Eligibility Entry Procedures
Entries may be submitted by individuals, companies, or outside firms that participated in the site development process. Each entry must be accompanied by a completed entry form, along with an essay that describes the major challenge the site developers faced and three key site features, site metrics, and site improvement processes. (The essay must be submitted in electronic form.) We will accept video links to familiarize the judges with your site. An onboarding video might work well for that or an overview video. Do not attach video files as they are too large. Only links will be accepted and will probably help your scores.

Deadline for all entries is Tuesday, April 30, 2019.

The judges will use a scoring system that addresses five general areas:

  • Site user experience
  • Content offering
  • Content engagement and interaction
  • Site improvement processes – essay
  • Site measurement processes – essay

The ten winning sites will be profiled in an annual ASP report that will include screen shots, essays, and related material. All entrants will receive a complimentary pdf of this report after publication.

Entries should be submitted to The Association of Support Professionals in electronic form (see application for details). Entry fee is $1,100 for large company entries, $900 for medium company entries, and $700 for small company entries.