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ASP Announces that Coveo Will Sponsor Top Ten Best Support Websites

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Coveo Will Sponsors ASP’s Top Ten Best Support Websites.

By Al Hahn, Executive Director of the Association of Support Professionals

Coveo is now sponsoring the Top Ten for the next year. The goal of this sponsorship is to help increase the reach and visibility of the report, and to help us deliver more to our members without them bearing all of the increased cost. Coveo’s name and logo will appear in Top Ten reports and we will do some Top Ten webinars together to share learnings and best practices extracted for the report. As a sponsor of the report, Coveo was not allowed to enter the competition and are not involved in tallying up the scores and have no influence on selecting winners. So, lest you think that ASP is becoming too commercial, I assure you that members are top of mind around here. We do select sponsors and partners carefully as is explained in our Policy regarding them, which is also on our Home page. We are planning more changes to the Top Ten with this sponsorship and those announcements will come very soon, some of them later this week.

Other News from the ASP

The ASP Extends Member Access to Enhanced Support Industry Research

The Association of Support Professionals (ASP) and ServiceXRG are pleased to announce a partnership to enhance and extend the quality and availability of support industry research. Through this partnership, ServiceXRG and the ASP will collaborate on the development of new Support industry research studies and extend access to research reports, playbooks and articles to ASP members.

Taking the Top Ten Report Into a New Era

This year was our 21st competition of support websites and based on the learning from all these past years, we made significant changes to our scoring model. With the 2019 Top Ten Report soon to be published, we’re excited to announce some changes and improvements to the report itself and ASP as a whole which will help deliver ever more value to our members.

ASP Wants to be the Hub of the Support Community

Our ambition is to become the hub of the support community. What we mean by that is we want to be the go-to place where you can find any and every resource that you need to provide state-of-the-art support. We know that we cannot do everything for everyone, but we want to be able to direct you to those who can.

At Cisco we've entered ASP's "Top Ten" for years for both the reality check and the visability
Chris Vejan, Digital Support Comres Lead
The Association of Support Professionals Top 10 Support Sites Award is immensely valuable for Jive. Not only does it provide recognition for our online support solution, it also gives reliable insight and feed back from industry experts that we implement to be even better the following year.
Kevin Williams, Jive Software
The Association of Support Professionals Top 10 Support Web Sites was a great process for our team to work through. Along with being a great opportunity to showcase the work of the many teams that contribute to our online support experience, the submission process itself helped in along some very well defined dimensions, where we stood among our peers. The breakdown of feedback across those dimensions then helped us identify and prioritize improvements that would most benefit our customers. I highly recommend the submission process as a means to help your top opportunities and feed your overall roadmap.
Matt Phillips, Symantec
[/fusion_testimonial]
The Red Hat Customer Portal being named one of the 10 Best Web Support Sites for six years in a row is a humbling experience, and feedback we receive from the judges each year shows there is always room for further improvement. These insights from judges assist us in planning our development and strategy to better engage our customers and stay competitive in the industry year after year.
James Moran, Red Hat Customer Portal Director
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