RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row. They are obviously doing many things right. RedHat’s many wins highlight their continuing site improvement efforts. They appear to understand user expectations for support continue to change and they must continue their efforts to improve all aspects of their self-service site and its use, such as through Google. This company does not rest on their laurels, but works hard to continue to evolve their site. We look forward to seeing what changes they make for next year.
Learn how the Red Hat team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts . This report includes Top Ten Judges Comments (new for 2019) and the winning essay submitted by the Red Hat team.