80 percent of brands think they provide a great customer experience – but only 8 percent of their customers agree. To reduce support costs and increase customer satisfaction, it’s time to rethink the customer journey.
Quest Software recently tackled this challenge head on by not only launching a new feature on their support website to offer training content for customers, but increasing consumption of the training content through recommendations and knowledge based search.
Join us for an informative webinar to hear from Jerid Johnson, Sr. Director, Worldwide Technical Support and Service Operations at Quest Software talk about the three key features Quest introduced and improved on their support portal, and the results that went along with them.
You must register to attend or listen to the recording.